availability: ·               Immediate   Tools/Methods: ·               PlanView ·               Cloud Computing ·               Atlassian, Confluence ·               MS Project ·               JIRA ·               SharePoint ·               Wiki Pages ·               Visio ·               Kronos ·               MS Office Suite ·               Agile/SCRUM ·               SDLC ·               Iterative ·               Waterfall ·               PMI Standards ·               CMMI Level 3 ·               OPM3 ·               ServiceNow ·               ATG e-commerce Platform ·               Service Oriented Architecture(SOA) ·               OCM   relevant clients: ·               Engage Point( MNSURE, MEDES) ·               Prime Therapeutics ·               Best Buy ·               Carmichael Lynch ·               GMAC ·               Plato Learning ·               ING Bank ·               Advisors Network   Education: ·               Master in Business Administration (MBA), Euromed School of Management, France ·               Bachelor of Science in Business ·               Euromed, School of Management, Marseille, France ·               Fluent in English, French and Hindi   ADDITIONAL TRAINING: ·               ServiceNow, 3 Day Training, ·              Best Buy Corporation, 2012

relevant Experience ·   Sudhir is a Highly accomplished, visionary business technology leader and MBA Graduate with over 12 years’ experience in technology architecture, Internet standards development, IT Business operations, software &business development, relationship management, project/program management, release and delivery and people management, with the “drive” and “get it done” attitude that promotes the successful completion of large, complex, and risky projects and facilitates organizational growth.. ·   Cross-functional team leadership competencies span the entire project delivery lifecycle, from conception through product development and launch. Manage large, complex projects, pulling disparate teams together to focus on execution and delivery. Effectively manage risks and apply mitigation strategies. Absolute understanding of key success factors. ·   Solid in project management essentials of initiating, planning, executing, monitoring, and closing as well as processes, methodologies, tools, scope of management, budgeting, financial tracking, scheduling, resource management, solution identification and assessment, vendor selection, procurement, contract negotiations, and business case creation. ·   Proficient in Waterfall, Agile, PMBOK, Test-Driven Design, and Lean Six Sigma project management methodologies. ·    Broad Industry Experience within Ecommerce, financial, healthcare, technology services, and State and Federal Government agencies ·   Lead and Deliver projects budgeted from 5 Million to 50 Million inclusive of 3rd party software implementations and enhancements, e-commerce platform upgrades and web-based systems and applications. ·   Expertise in Healthcare platform Modernization efforts for Minnesota and Missouri state agencies’ as part of health care modernization act, closely worked with State and Federal agencies ·   Extensive vendor, contract and resource management including IBM Curam, Connecture, Scriptmed, PWC, Accenture, Wipro, Microsoft and Amazon. Skills Inventory Project Management: ·   Release Management, Governance and Strategy ·   Defect Management ·   Performance & Test Management ·   Product Implementations ·   IBM Curam, Connecture, Engage Point Financials, Audit, Content, Notify Product Upgrades ·   E-Commerce Platform Upgrades (ATG) ·   Web Portal ·   Website Design & Re-design ·   Wireframes, XML Specs, User Story Board ·   Data Flow Diagrams, Site Mapping Indexing ·   Process Creation & Improvement ·   Customer-Facing Applications ·   Middleware Tools ·   Program Management ·   Project Rescues ·   Stakeholder Management ·   Business Analysis ·   Scope, Schedule, Milestone, Task Management ·   Budgeting & Forecasting ·   Risk Management & Mitigation Strategies ·   Issue Management & Action Plans ·   Status Updates & Project Reporting ·   Project Dashboards and Wiki Pages ·   SharePoint – Site Creation and Management ·   Organizational Change Management ·   Change and Scope Management Requests (JIRA and Service Now) ·   Resource Management (On & Off Shore)

Chronological Summary of Experience

Program Manager (Release and Delivery) - State Healthcare Exchanges and Modernization Projects

Engage Point (Minnesota State and Missouri State), May 2014 to Current

·                        Successfully managed and supported various phases of MN Sure open enrollment and renewal processes, acts as SME with COTS Vendors ( IBM Curam , Connecture and Engage Point) and Worked closely with DHS(Department Human services) , MN IT to Manage and deliver solutions required to support MN Sure open enrollment and operations

·                        Lead and implemented modernization projects initiated by DHS leadership for MN Sure such as IBM Curam product Upgrade implementation, BHP( Basic Health Plans), QHP( Market Exchange) , MMIS enhancements, Appeals capabilities

·                        Develop, manage and executed  overall program release road map along with executable delivery plan to deliver IBM Curam( Eligibility Determination System) upgrades , Connecture and Engage Point Product upgrades to MN sure

·                        Release and Delivery Management

·    Acted as a Solution Delivery Manager (SDM) worked in a Service-Oriented Architecture (SOA)-driven organizational framework and is responsible for guiding implementation and integration activities for assigned projects and works with IT and non-IT personnel, vendors and project stakeholders to ensure all critical program factors are managed, implemented, tracked and reported

·    Responsible for deliver healthcare modernization projects as per roadmap and overall release schedule and closely partnered with teams including Project managers, technical resources, subject matter experts (SMEs), vendor representatives( IBM, Connecture and Engage Point) , State and MN Sure Business to successfully implemented the stated goals of assigned projects

·    Successfully launched Engage Point products( Finance, File Net, Content/Notify)  integrated with MN Sure systems and validates and manages that the promised COTS product features and functionality are delivered for each release

·    Create and implemented  New change and deployment management process for Missouri and Minnesota State Program Implementations that enhance visibility of changes across the board and Improved communication

 

·   Project management

·    Successfully delivered  BHP and MMIS interface redesign and re-launch projects for MN Sure, and various deliverables defined by overall priorities set by the MNsure IT Executive Committee, this will include, but are not limited to, completion and enhancements of the MNsure to MMIS interface, BHP processing, BHP invoicing, processes, and the ability to provide MMIS and Finance changes in circumstance (life events) through the interface

·    Led the both projects from Design, Develop, test and delivery phase to support the functionalities post launch and budgeted from $5 M to $25 M dollars.   

·    Supported the Program Management Office (PMO) with monitoring all project activities by providing regular reporting to defined stakeholder groups, managing expectations and ensuring project alignment with established requirements

·    Highly successful working in highly Political environment while helping government agencies and commercial insurers meet the complex challenges of healthcare reform and system modernization efforts also mentor and motivate the project team proactively and provide recognition for exemplary performance

·    Direct and oversee multiple PMs and/or team leads on complex projects to ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.

·    Managed and oversee the offshore teams for various projects successfully

·                      Leadership

·                  Work with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise.

·                  Synchronize the efforts of major initiatives involving multiple groups and departments.

·                  Coach, mentor and motivate junior level PMs and leads, Escalate issues and concerns appropriately

·                  Effectively implemented the Organizational Change management process throughout the Program while working with Vendors and State Agencies

·                  Offer input and feedback on growth and development opportunities for junior PMs.

·                  Consider, prioritize and balance the competing needs of diverse stakeholders

·                  Manage matrixed based resources and related relationships within each functional area

Sr Project Manager- Pharmacy Benefits Management System Upgrades and Enhancements – Agile Project Management and Delivery Model

Prime Therapeutics, Aug 2013 to Apr 2014

·         Successfully managed and delivered releases for ScriptMed, a third party application that supports Prime Therapeutics’ PBM and Specialty Pharmacy business. 

·         While working closely in coordination with the external vendor Creehan on the releases, also managed and delivered the overall road map deliverables for Specialty Pharmacy Group

·         Led projects and project documentation within Prime’s EPO standards.  Used MS Project, PlanView, Kronos, Wiki Pages and HP Quality Center for project management tools.

·         Project Management: 

·   Built and managed the project plans for business enhancements, new application capabilities and defects impacting Prime’s operational efficiency and revenue.

·   Managed project plans, created scope, documented requirements and tracked tasks, issues and risks using MS Project.

·   Managed up to 10 internal technical resources for installation, IT testing and defects tracking/resolution.

·   Used HP Quality Center as a centralized defect tracker and ServiceNow for all adhoc service requests and production implementation

·   Used PlanView and Kronos for resource allocation and tracking project and resource costs

·   Facilitated project meetings such as overall project  status, project planning, issue resolution and artifact review, and ensure conclusive results with published minutes including meeting decisions and follow-up action items with Business and all Stake holders

·         Release Strategy and Planning: 

·   Developed and implemented a repeatable release strategy and processes, including business planning, requirements intake and bug and enhancement planning.  

·   Managed PMO initiatives such as business architecture project model, communicational models, and implement best practices.

·         Release & Implementation Management:

·   Served as the Release Implementation Manager for ScriptMed.

·   Planned, developed and implemented a release process for various application and Infrastructure upgrade releases.

·   Coordinated various resources (eg: System Analysts, Business Analysts, Users, Performance/QA, Infrastructure and the 3^rd party vendor) to ensure on-time production implementation

·   Created Wiki Pages and dashboards to improve the communication between project, business and third party vendor’s teams for release implementation and transition to support.

Senior Project Manager, eCommerce – Agile Project management and Delivery Model

Best Buy, August 2008 to August 2013

·         Responsible for IT operations management, release management and performance management to help lead all new product launches and ecommerce (BBY DOTCOM) platform updates.

·         Lead and manage Operations team during the M.bestbuy.com. Best Buy Mobile, Best Buy Marketplace, Digital Commerce launches and the second ATG Platform Upgrade.

·         Create change requests using ServiceNow ITSM tool; received 3 hours of ServiceNow training.

·         Managed vendors, vendor contracts and SLAs for multiple projects; vendors include Accenture, Wipro, Amazon and Microsoft.

·         Manage project plans, create scope, document requirements and track tasks, issues and risks using JIRA and MS Project. 

·         Led the implementation of JIRA as a project management tool.

·         Introduced WikiPages, created SharePoint sites and implemented project team blogs/newsrooms to improve communication between product and business teams.

·         Led teams and projects in Waterfall and later Agile/SCRUM environments.

·         Helped lead the transition of DOTCOM project launches from Waterfall SDLC to a complete agile process to help new product speed to market.

·         ATG eCommerce Platform Upgrade (3 months):

·   Hired to help rescue the BBY DOTCOM platform upgrade with testing and launch.

·   Identified project gaps with BBY business operations and Accenture IT groups.

·   Created and executed a User Acceptance Testing plan.  Gathered sign-offs from sponsors.

·   Completed the performance testing using Keynote to simulate load levels.  Advised senior management stakeholders and sponsors of issues and risks. 

·   Documented issues; worked with Accenture’s teams to resolve issues. 

·   Successfully launched the new platform on time.

·         Retail Product Launches

·   Managed various product launches from phone launches to promotions.

·   Planned and launched new product capabilities to various Best Buy Sales Channels such as Dotcom, Mobile Apps, Enterprise Customer Care (ECC), Kiosk and store roll outs.

·   Coordinated technical support marketing and sales teams for successful launch.

·         BBY Mobile Product Launch(7 Months):

·   Worked on a full lifecycle project from conception to pilot store to launch and support.

·   BBY Mobile is a small store concept where customers can shop for all of their mobile and tablet device and carrier service needs in one location. 

·   Worked with a project team including Accenture PMO, business project managers and operations resources.

·   Led team to resolve 750 defects on go live date.

·         Marketplace eCommerce Launch: (5 Months):

·   Let the IT Operations team on a full lifecycle project to launch a dotcom marketplace similar to the Amazon Marketplace to feature non-BBY vendors and products.

·   Worked with the product owner on site design, testing and implementation strategy.

·   Worked with release management, testing and development teams and PMO resources.

·   Site began with 10,000 vendors and grew to 300,000 vendors.

·   Manage and implement the performance strategy for the online store.

·   Manage all performance tests, conduct reviews with all technical and 3rd party integration partners, and make recommendations to improve the site stability.

·         ATG eCommerce Platform Upgrade #2: (5 Months)

·   Led IT Operations team on the full lifecycle project to upgrade BBY’s DOTCOM platform.

·   This was a more complex upgrade because it tied to Cloud, APIs, Mobile and Tablet.

·   Led project to create a single sign on functionality for BBY DOTCOM. 

·   Site processed 30 million records in one day.

·         Release Management, eCommerce (7 months):

·   Starting in December 2012, responsible for planning and developing theannual release strategy as it relates to BBY DOTCOM releases. 

·   Managed the release governance.

·   Managed communications across the enterprise as it relates to releases up to the senior leadership level and down to the technical team level.

·   Monitor, control risk, dependencies for critical mile stones, through the release life cycle phases of plan, build, and acceptance and deploy.

·   Introduced automated testing to improve production efficiencies and quality.

·   Began to hold IT vendors accountable for SLAs to meet release deadlines. 

·   Worked directly with vendor’s IT Project Manager and held daily calls for status updates.

Program Manager – Ecommerce – Agile Project management and Delivery Model

Carmichael Lynch, January 2008- July 2008

Carmichael Lynch is advertising and marketing company that provides services for automotive, banking and food retail stores.

·         Managed and implemented the Subaru (www.Subaru.com) website redesign and redevelopment project (www.Subaru.com).

·         Provide oversight on an average of 5 simultaneous interactive marketing project deliverables per month.

·         Improved the design and development of ecommerce website within Subaru guidelines and quality standards.

·         Managed the overall program for design, development and implementation.

·         Involved in overall UI design, approval process, overseeing the development, UAT and Implementation and managed the project communication.

·         Used agile methodology for design, development, testing to the launch and also involved in design reviews with Technical Architect, Software Engineers, Business Analysts and Product Managers.

·         Managed cross functional and vendor teams and reviewed detailed field level Functional Specifications with queries and logics, Data Flow Diagrams, XML Integration Specifications, Wireframes, User Story Board, Site Mapping Indexing, Web Service Integration, process flow diagrams.

·         Used Agile/ SCRUM and PMI methodologies to develop, monitor and steer project objectives.  Managed a two week sprint/iteration cycle.

·         Extensively used the MS Project and helped project head for project planning, resource allocation, developing plans and make sure all deliverables completed in time.

·         Analyzed the project performance using different matrices.

PMO Manager – Insurance and Financial

GMAC, February 2007 to January 2008

·         Responsible for managing PMO projects included Mortgage Origination and Retail Web Portal applications in a highly matrixed organization.

·         Managed the program level initiative called Lendscape is a web enabled mortgage origination platform across all channels.

·         Managed the Retail Web Portal System and the Risk & Compliance Analysis tool.

·         The portals functioned as single sign on (SSO) of all business information services.

·         Portals also acted as the front end of the loan origination process, providing robust capabilities for leads management to branch managers and Loan officers at GMAC.

·         Managed the Development Team in GMAC Mortgage for building the database for Mortgage customers and clients for reporting purpose of loan applications, post-closing activities done after the loans gets boarded onto the system, to make sure that all the requirements are fulfilled.

·         Managed SOX team and acted as the SME for the SOX Compliance team, for the identification and management of internal control deficiencies and related remediation efforts.

·         Responsible for identifying risks, coordinating business process documentation, assessing internal controls, and conducting operational effectiveness testing

·         Implement to CMMI quality models for Project Delivery and achieve the CMMI level 3 for the project.

·         Prepared PMO program portfolios, project charters, project plans, integration plans and knowledge groups. Created PMO forms, templates and tools.

·         Responsible for project scope management, time, resource, quality, risk and communication management.

·         Prepared documents containing the project cost estimates and the time schedule and resource allocation for each project.

·         Worked with the business process owners, SMEs and Marketing groups.

·         Defining product back log items with the Product Owner and stakeholders.

Project Manager& PMO Manager – E learning

Plato Learning, June 2006 to January 2007

PLATO Learning is a leading provider of computer-based and e-learning products.

·         PMO Office Set Up:

·   Led the business case, planning and implementation of a Project Management Office responsible for a $20 Million dollar annual portfolio comprised of 7 programs, 100 projects and operations.

·   Helped develop the off shore center of Plato India for Development of Applications

·   Applied Project Management Institute (PMI), Capability Maturity Model (CMM), and Organizational Project Management Maturity Model (OPM3) to improve business performance.

·   Implemented the PMO and added program and portfolio processes and roles.

·   Status reporting and analysis of portfolio schedule and priorities, program plans, and project delivery.  Includes financial, status, score card, issues, risks, and cost and schedule forecasts.

·   Communication planning and processes between strategy council (portfolio), program teams, project teams, business sponsors, and IT organization.

·   Created end-to-end product development process with the IT PMO.  Comprehensive process, phases, milestones, and deliverables

·         PDLC Process Mapping:

·   Business process modeling – developed over 70 business processes and rolled out new methodology. 

·   Created organizational transition plans, job description updates, and training plan development.

·         Rational Suite implementation – Rose, RequisitePro, Clear Case, ClearQuest, Test Manager.

·         Rapid development and prototyping –converted PDL processes from straight Waterfall to hybrid Waterfall/Agile.

·         Introduced Agile’s design, development and prototype phases to ensure products were properly tested before being fully developed.

·         Pilot projects that increased speed to market by 50% and increased efficiency by 100%.

Project Manager – eCommerce/Online banking /Investment banking

ING Bank and Advisors Network, October 2005 to May 2006

·         ING bank handles global merchant trade financing, including import, export and standby letters of credit, open account purchase orders and invoicing, and electronic document presentation and management services.

·         The project provides a new portal facility by migrate the existing application.

·         Application provides accounts aggregation, online billing, fund transfer, account activities; linking and unlinking accounts are some of the key features.

·         Led development of new applications and online banking products.

·         Directed major post-merger integrations and business process improvement initiatives.

·         Conducted detailed and comprehensive business analysis by working with the client IT staff, Branch managers, Bankers and end-users, in order to identify system and operational requirements and improvements.

·         Lead planning, gathered requirements, developed scope, managed client expectations, QOS quality of service metrics, $3M - $14M Budgets/P&L, SOW Statement of Work, Fees & expenses, resource teams, change management, QA quality assurance, governance, SLA Service Level Agreements, acceptance of delivery & signoff

·         Lead Teams, delegated tasks, 30 resources: Analysts, Architects, Asset Management, Contract  Manager, Database, Developers, Engineers, Enterprise SME Domain Expert Project Manager , PMO Financial Specialists, Technicians and Vendors

·         Conducted daily customer meetings, created & updated project plans

·         Solved problems & issues, escalation, control & mitigate risk, track progress & decisions, publish accurate status reports for clients, sponsors & stakeholder

·         Completed Project plans, process improvements, SLA/SLM compliance, and delivery.

·         Worked with Test Manager for developing test plans, test scripts, gathered statistics from monitoring during test run, and communicated test results to product team.

MIS and Business Manager

Chamber of Commerce Marseille, September 2002 to September 2005

·         Managed and developed 3 different markets through local partners for European Businesses expansion: Asia, Europe and South America  Mauritius and Reunion Island

·         Closely work with Multinational companies Like Gemplus, CMA CGM, Euro Copter, Air Bus, Cap Gemini, ING, and BNP Paribas for International Business Expansion and helping them to set up the cross-cultural teams

·         Created business plans and provided oversight of business and market analysis for India, Russian, China, South America and Eastern Europe markets to increase market penetration

·         Implementation of PeopleSoft student administration systems for Euromed and design the training programs for Marketing, Administrative and program managers.

·         Responsible for all Information System and ERP (PeopleSoft) related issues identify and solve current and potential technical problems (Financial systems).

·         Planned, developed and implemented the IS budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness.